Dhrubo Networks Limited

Executive – Quality Assurance (QA)

Department: Quality Assurance / Service Excellence

Job Summary

The Executive – Quality Assurance (QA) will be responsible for ensuring the quality of services and support delivered to clients, monitoring SLA compliance, measuring service performance metrics, and proactively coordinating with internal teams to maintain high levels of client satisfaction.

Key Responsibilities

Ensure quality of client support and service delivery across all service lines

Monitor and ensure compliance with client SLAs and internal service standards

Measure, analyze, and report quality of service metrics including uptime, downtime, latency, jitter, and packet loss

Prepare periodic quality and performance reports for management and stakeholders

Proactively communicate with clients regarding service quality, performance, and improvements

Coordinate with technical, NOC, customer support, and operations teams to address quality issues

Identify recurring service issues and recommend corrective and preventive actions

Support continuous improvement initiatives to enhance service reliability and customer experience

Qualifications & Skills

Bachelor’s degree in IT, Engineering, or a related field

Basic understanding of ISP, network performance, and SLA management

Strong analytical, documentation, and reporting skills

Effective communication and stakeholder coordination abilities

Proficient in MS Excel and reporting tools

Submit your CV

Executive – Quality Assurance (QA)

Job Summary

Key Responsibilities

Ensure quality of client support and service delivery across all service lines

Monitor and ensure compliance with client SLAs and internal service standards

Measure, analyze, and report quality of service metrics including uptime, downtime, latency, jitter, and packet loss

Prepare periodic quality and performance reports for management and stakeholders

Proactively communicate with clients regarding service quality, performance, and improvements

Coordinate with technical, NOC, customer support, and operations teams to address quality issues

Identify recurring service issues and recommend corrective and preventive actions

Support continuous improvement initiatives to enhance service reliability and customer experience

Qualifications & Skills

Bachelor’s degree in IT, Engineering, or a related field

Basic understanding of ISP, network performance, and SLA management

Strong analytical, documentation, and reporting skills

Effective communication and stakeholder coordination abilities

Proficient in MS Excel and reporting tools

Join Our Team

Let's Talk

Executive – Quality Assurance (QA)

Job Summary

Key Responsibilities

Ensure quality of client support and service delivery across all service lines

Monitor and ensure compliance with client SLAs and internal service standards

Measure, analyze, and report quality of service metrics including uptime, downtime, latency, jitter, and packet loss

Prepare periodic quality and performance reports for management and stakeholders

Proactively communicate with clients regarding service quality, performance, and improvements

Coordinate with technical, NOC, customer support, and operations teams to address quality issues

Identify recurring service issues and recommend corrective and preventive actions

Support continuous improvement initiatives to enhance service reliability and customer experience

Qualifications & Skills

Bachelor’s degree in IT, Engineering, or a related field

Basic understanding of ISP, network performance, and SLA management

Strong analytical, documentation, and reporting skills

Effective communication and stakeholder coordination abilities

Proficient in MS Excel and reporting tools

Get in Touch with Dhrubo Networks

Join Our Team

Let's Talk

Get in Touch
with Dhrubo Networks